Simone Urbanietz-Preiss
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            Shipping Information

            Orders are usually shipped by registered mail with Deutsche Post/ DHL or DHL Express, UPS or a similar company. The shipping of the items ordered will be latest 2-3 weeks after receipt of money, but usually within 1-5 business days, depending on demand. Once the shipment is processed you will receive an email from me.

            Customs and Import Taxes

            Buyers are responsible for any customs and import taxes their country may require. I am not responsible for delays due to customs.

            estimated shipping time

            Germany ca 1-2 days

            EU ca 4-14 days

            Everywhere else ca 14-21 days

            Returns

            Customer outside the EU: we will refund the cost of the item only and not the original delivery cost

            We may reject repayment until we receive back the goods.

            You shall return to us, whether by way of shipment or delivery in person, the goods without delay and in no event any later than fourteen days from the date on which you notified us on the revocation of the contract. Such aforesaid time period shall be deemed complied with if you dispatch the goods before expiration of the fourteen-days-period.

            You shall bear the cost of return shipment of the goods (all countries).

            You shall be responsible for a loss in value of the goods only if such loss in value is due to your handling of the goods in a manner which is not necessary for the examination of the quality, characteristics and functionality of the goods.

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